REFUNd policy

Introduction

At nirustores.in, we are dedicated to providing high-quality food products. We strive for customer satisfaction and understand that sometimes returns or refunds are necessary. This Refund Policy outlines the conditions under which refunds will be issued.

Eligibility for Refunds

To be eligible for a refund, please ensure that the following conditions are met:

- The product must be returned in its original condition, unused, and in its original packaging.

- The request for a refund must be made within [specify number of days, e.g.,3days] of receiving the product.

- Proof of purchase, such as an order number or receipt, must be provided.

Certain items are non-refundable. These include:

- Perishable goods, such as fresh milk and other dairy products.

- Products that have been used, damaged, or altered after delivery.

- Items purchased on sale or with promotional discounts.

If you wish to request a refund, please follow these steps:

1. Contact Customer Support: Email our customer support team at [[email protected]](mailto:[email protected]) with your order number, the reason for the refund request, and any relevant details.

2. Wait for Authorization: Our customer support team will review your request and respond within [specify time frame, e.g., 2-3 business days]. If your request is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to return the product.

3. Return the Product: Carefully pack the product in its original packaging and include the RAN. Ship the product to the address provided by our customer support team. Please note that the cost of return shipping is your responsibility unless the product was defective or incorrect.

Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria. If the product is in acceptable condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [specify time frame, e.g., 7-10 business days] for the refund to appear in your account.

If you have not received your refund within the specified time frame, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [email protected]

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact our customer support team at [email protected]

If you have any questions or concerns about our Refund Policy, please contact us at:

Cups N' Sips (Niru Stores)

Email: [email protected]

Phone: +91-88670 43935

By purchasing products from our website, you agree to this Refund Policy. Thank you for choosing nirustores.in